WE ARE HIRING REMOTE BILINGUAL EXPERIENCED RETENTION AGENTS!!! 

REQUIREMENTS:

• 85% English proficiency 
• Steady wired internet connection
• USB Wired headset
• Windows 8+ or MAC
• Retention experience is a plus

RETENTION AGENT'S RESPONSIBILITIES:

• Ensure a high level of customer satisfaction through proactive support and active listening.
• Analyzing customer behavior.
• Address customer concerns and provide solutions
• Educate customers on the value of our services
• Provide internal feedback on how to improve client retention
• Go into internal professional training.
• Communicate and report to your team leader.

RETENTION AGENT'S BACKGROUND AND EXPERIENCE:

• 90% English proficiency (EF set - C2 or higher)
• Fundamental computer skills and PC that meet the minimum technical requirement
• Exceptional customer service skills
• A hard-wire, noise-canceling headset
• Be able to provide a valid and non-expired certificate of good conduct/Police Certificate (International Applicants)
• Ability to service with minimal supervision and consistently keep your scheduled client commitments
• 1+ years of retention experience (Desirable).
• Ability to remain calm and professional in stressful situations.
• Advanced communication and interpersonal skills.
• Empathy and patience.
• Strong conflict resolution skills.